How do I track my order?

You may track your package by linking to the website of the carrier (e.g. UPS, Dicom, or Canada Post) and using its tracking ID number. This link can be found in the confirmation email you received when your order was shipped.

Can I ship to a PO Box address?

Unfortunately, No. We cannot deliver to post office boxes or APOs

Do you offer free shipping?

Yes, USA only, Free shipping is available when they are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the US will have additional shipping charges applied.

Delivery Times?

Delivery can take as little as 2-5 business days if the product is in stock.


Your satisfaction is our utmost priority. If for any reason, you have a change of heart regarding a purchase made at SCALE Online Store, you may return your product within 5 days following the arrival.

For acceptance of your return, the product must be in perfect condition, including: the original packaging, accessories and a copy of the receipt. Please note that you are responsible for the shipping charges related to a return to SCALE HQ in Canada, and paid return shipping or handling fees are non-refundable.
Refunds will be made within 7 days upon receiving of the product, and will be transferred to the original buyer’s credit card / Paypal.
Please contact us at for further assistance.

Please fill out the form below if you wish to return an item bought from the SCALE Online Store and we will try to help you as soon as possible.